Support

1. Get in touch

Questions, bugs, billing, or feedback — email support@vegahl.com. We read everything. Pro subscribers get a faster response.

2. Common questions

• Is my money safe? Vega is non-custodial. We never hold your funds or your main wallet's private key. Live trading runs through a trade-only agent key you authorize and can revoke at any time, and all Hyperliquid fees settle on your own wallet.
• What do the backtests mean? All performance shown in Vega is hypothetical / backtested on historical data and is not a prediction or a guarantee. See the Risk Disclosure.
• How do I cancel Pro? Open Billing in the app and use the customer portal. Cancellation takes effect at the end of the current billing period.
• Billing or charge questions? Email support@vegahl.com and we'll sort it out.

3. Reporting a problem

Found a bug or something that looks wrong in a backtest or metric? Tell us at support@vegahl.com with the strategy or page and what you expected — accuracy is the whole point of Vega, so these reports get priority.